Cancelation And Refund Policy

Luxe Signature – Refund Policies (Room Bookings)

Designed for clarity, fairness, and luxury hospitality standards.

1. Advance Payment Policy

  • Advance payment is required to confirm all bookings.
  • All advance payments are non-refundable under standard policy.
  • In special circumstances, management may offer a partial credit or rescheduling option (subject to availability).

2. Standard Cancellation Policy

  • Cancellation within 0–7 days of check-in: No refund; 100% booking amount is chargeable.
  • Cancellation within 8–14 days of check-in: 50% of the total booking amount will be refunded.
  • Cancellation 15 days or more before check-in: 75% of the total booking amount will be refunded.
  • Refunds (if applicable) will be processed within 7–10 working days.

3. No-Show Policy

  • Guests who do not arrive on the scheduled date without prior cancellation will be charged the full booking amount.
  • No-shows are not eligible for any refund.

4. Early Check-Out / Shortening Stay

  • If a guest chooses to shorten their stay after check-in, unused nights are non-refundable.
  • Extensions depend on availability and standard tariff.

5. Date Change / Rescheduling Policy

  • Rescheduling is permitted once, subject to room availability.
  • Requests made 7 days or more before check-in may be allowed without additional charges.
  • Requests made within 0–6 days before check-in will incur a 25% rescheduling fee on the total booking amount.
  • Tariff difference (if any) must be paid by the guest.

6. Group Booking / Peak Season Policy

  • For group reservations or peak season/festive periods, all payments are 100% non-refundable.
  • Rescheduling may be considered at management’s discretion based on availability.

7. Force Majeure

  • In cases of natural calamities, road blockages, government regulations, or situations beyond control, refunds may not apply.
  • A credit voucher, valid for 6 months, may be issued at management’s discretion.

8. Refund Mode

  • All approved refunds will be processed via Bank Transfer / UPI, using the same mode as booking payment.
  • The hotel is not responsible for delays caused by banking partners.